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Site's Policy

regulations

 

introduction

 

Diamond Bourse is a company that produces diamonds and jewelry - members of the Diamond Exchange. The company is located at the Ramat Gan Diamond Exchange in the 26th floor diamond building, 21 Tuval Street, Ramat Gan.

Diamond jewelry and gemstone jewelry can be purchased on site through a secure purchase or by appointment in person at the company's offices at the Ramat Gan Diamond Exchange.

 

The website

The Diamond Bourse website (the "Site") operated by the Diamond Bourse Company and also known as the sales site for the purchase of diamond and gemstone jewelry (the "Product")
 What is stated in these regulations in the masculine language is for convenience only and the regulations treat both sexes equally
 Purchase through the Website is subject to the conditions set forth in these Terms and Conditions
 The actual purchase of the product on the website will constitute a statement on the part of the customer that he has read the provisions of these regulations, understood them and agreed to them. The Terms and Conditions constitute a binding contract between you and the Company.

Purchase

Purchasing on the site is possible for anyone over the age of 18.

The site allows customers to conveniently, easily and safely purchase the product via the Internet

The product can be purchased on the website at any time until stocks run out
 The purchase on the website is by credit card only and the transaction will be made after its approval by the credit company
 The price of the product on the website includes the VAT
 The company reserves the right to stop marketing and selling the product at any time and to deny the right to purchase on a sales site at its discretion.

Conditions for placing an order -

The ordered products are in the company's inventory at the time of ordering

Approval of the transaction by the credit company

Fill in details completely and correctly, including last name and shipping address.

The following are the details required to fill in when ordering: first name, last name, social security number, telephone number, locality, zip code, e-mail, product delivery address and payment details. When entering this data the customer undertakes that they are correct. It will be clarified in all language: Submitting false personal details is a criminal offense and it is the customer's responsibility to fill in his exact details when placing an order on all types of purchases.

The order must contain a full identity between the credit card holder and the customer, including an identity card and a shipping address.

Final approval of the order by the Diamond Bourse Company.

If an order has been placed for a product that is not in stock, the company may notify the customer of a defect in the product and allow him

Or purchase a similar product, or return your money using the required credit card.

The order does not constitute final confirmation of purchase. Only the approval of the Diamond Bourse company after checking the order constitutes approval for the purchase.

After placing the order, the customer will wait for the final approval of the Diamond Bourse Company and will be notified of the transaction.

Deliveries up to 5 business days to the address requested by the customer.

The purchase is secure and the transfer of credit card data on the website is done through a secure portal.

For each purchase, the customer will receive an invoice and receipt, a warranty certificate, and a jewelry box.

The Diamond Bourse Company is not responsible for delays in delivering the product for reasons beyond its control, such as closures, strikes, sanctions, or the customer was not available for a mission performed for him, or any other reason beyond the Diamond Bourse Company's control.

The company updates the prices of the jewelry from time to time, however if an unusual and obvious mistake was made in good faith, as a result of typing or a bug on the site, this will not obligate the company. The company may update the consumer on a mistake made and allow him to purchase the product at its original price, or return the customer his money through the credit card company.

 

Returns and cancellations

The customer may cancel the transaction and return the jewelry within 30 days of placing the order without cancellation fees, and provided he purchased through the Diamond Bourse website.

Cancellation of the transaction will be made by telephone or e-mail to the company's customer service. The cancellation of the transaction will be valid only after receiving an e-mail or a telephone call from the company confirming the request to cancel the transaction. In case the cancellation is approved - the product must be returned to the company in its original packaging when all the costs involved in returning the product will apply to the customer. The product will be returned in its original packaging with the original invoice and 30 days have not yet passed from the date of purchase of the product.

If the cancellation of the transaction is made after the customer has already received the product, the customer will bear the cost of shipping the product back to the company.

 

Delivery and transportation of the product

The company will take care of delivering the product to the customer to the address typed by him when making the purchase on a sales site, within 5 business days.
 The company will not be responsible for any delay and / or delay in delivery and / or non-delivery, caused as a result of force majeure and / or events beyond its control.
 Delivery of the product will be made to the address provided by the customer at the time of purchase.

Customer Service

Asterisk 9744 For any question or inquiry regarding the product, you can contact the company's service representatives by phone

Warranty and service

 

The warranty is given for life. As specified in the warranty certificate given to the customer.

 The warranty is valid only for a customer who holds proof of original purchase and only if the purchase was made through the Diamond Bourse website or the offices of the Diamond Bourse Company. The company reserves the right to require the customer to prove that he is the original purchaser of the product
  The company's liability will not apply in cases where the defect in the product was caused as a result of damage
  The warranty will not apply in cases of loss of jewelry after purchase.

Information security and privacy

The Diamond Bourse Company may use the information on the form in order to bring you the information and services requested. This personal information will not be disclosed and will not be used further for marketing purposes without the permission of the company taking the usual precautions to maintain, as far as possible, the confidentiality of the information. In cases beyond the Company's control and / or due to force majeure, the Company will not be liable for any damage of any kind, direct or indirect, caused to the customer, if this information is lost and / or used unauthorized.
 The company undertakes not to make use of the information provided to it by the buyers but to enable the purchase on a sales site and in accordance with all laws.
 

Intellectual Property

Diamond Bourse holds All intellectual property rights in this sales site are the exclusive property of the company
 No information from the site and / or sales site may be copied, reproduced, distributed, published or used in any other way, unless prior written consent has been given by the company.

Law and Jurisdiction

The interpretation and enforcement of these Terms and / or any action or dispute arising therefrom shall be made in accordance with Israeli law only and the competent court in one of the districts of Tel Aviv-Yafo, Haifa, Jerusalem or B.S.

Price

A purchase from the Diamondbourse company is a direct purchase from the manufacturer which guarantees substantial savings compared to a purchase in stores outside the diamond exchange.

quality

Purchasing from Diamondbourse guarantees 100% natural diamonds whose quality is preserved for generations

Refund (no charge)

Diamondbourse provides the option of 100% refund for up to 30 days without additional charges (for any purchase made on the company's website)

Shipping

Diamondbourse provides free delivery to the customer's home

Payments

Diamondbourse offers up to 36 payments without interest or linkage

reliability

Diamondbourse is a member of the Ramat Gan Diamond Exchange and the Israel Jewelry Association

Warrenty

Purchasing a diamond from the Diamondbourse is accompanied by a lifetime warranty certificate and an insurance assessment certificate

A diamond retains its value

Diamondbourse guarantees a lifetime option to upgrade or replace a diamond

Designs

Diamondbourse can craft jewelry according to the customer's request

Our Service

Diamondbourse upholds full post-purchase customer service. We accompany our clients through their joys on birthdays and weddings. We will be happy to be your jewelers in the diamonds stock market.