Introduction

1. Rotmans Diamond Exchange Center Ltd. (the “Company”) is a manufacturer and marketer of jewelry and diamonds. The company is located at the Diamond Exchange in Ramat Gan, in the 26th Floor Diamond Building, 21 Tovel Street, Ramat Gan, and at the email address [email protected]. co.il.

2. You can purchase diamond jewelry and gemstone jewelry (“the products”) through a secure purchase on the website, or in a personal meeting by prior arrangement at the company’s offices at the Diamond Exchange in Ramat Gan.

3. What is stated in these regulations in the masculine language is for convenience only, but it refers to both women and men both in the singular and in the plural.

4. An order through the website is subject to the conditions specified in these regulations. Using the website, ordering the products, on the website constitutes a declaration by the customer that he has read the instructions of this regulation, understood them and agreed to them. The regulations constitute a binding contract between the user and the company.

Order on the website

5. Using the website and placing an order constitutes a declaration by the user that he has read the instructions of these regulations, understood them and agreed to them, and that the process of ordering through the website will be subject to the conditions detailed in these regulations, which constitute an agreement between the user and the company, and that he and/or anyone on his behalf will not have any claim or a claim against the company and/or anyone on its behalf and/or any of its managers and/or any of its employees with the exception of claims against the company only in respect of an express obligation of the company according to law or according to these regulations.

6. In any case of a contradiction between what is stated in these regulations and another publication, what is stated in these regulations will prevail.

order conditions

7. The terms of placing an order on the website will be subject to the following. All prices, quotations and descriptions appearing or mentioned on the website are subject to their availability, do not constitute an offer on behalf of the company, and the company is given the right to change or correct them at any time.

8. An order sent by the user constitutes an offer to purchase products from the company in accordance with the conditions on the website, and is subject to the company accepting the offer at a later date. The company is not obliged to accept the offer and is entitled not to accept the order for any reason.

9. Acceptance of the order by the company will come into effect only if and as soon as an official confirmation of the company is given and a purchase invoice is issued. Before the offer is accepted by the company, an e-mail message may be issued for technical confirmation of the order, and it is clarified that any such automatic confirmation message does not constitute an official acceptance of the order.

10. Although the company does everything possible to ensure that the items listed on the website are available for ordering, the company does not guarantee that all the items advertised on the website will be in stock. In the event that the company is unable to handle the order or deliver it for any reason, the user will not be charged for any payment he made for the item that was not delivered, and if charged, he will be credited.

11. The order on the website is subject to the following cumulative conditions (a) the orderer is 18 years old or older (b) the order is by credit card only and is subject to the approval of the credit company (c) the order involves filling in correct and complete details such as: the customer’s correct identity number, residential address and product delivery address .

12. The prices of the products on the website include the VAT and appear on the website at the price after discount and promotions, there is no doubling of additional promotions and discounts.

13. The company reserves the right to stop the marketing and sale of the product at any time, as well as deny the right to purchase on the sales site at its discretion.

14. If an order has been placed for a product that is not in stock, the company may notify the customer of the lack of the product and allow him to purchase a similar product, or return his money using the credit card to which it was charged at its discretion.

15. The customer is responsible for the accuracy of the address entry. Delivery to the address entered by the orderer, up to 5 business days from the date of confirmation of the order by the company, and confirmation of payment by the credit company, and subject to the availability of the delivery company.

Customized products and/or personalized design and also, a customized diamond ring will be sent up to 30 business days.

16. The purchase is secure and the transfer of the credit card data on the website is carried out in a secure portal.

17. With each purchase, the customer will receive an invoice and receipt, a warranty certificate, and a jewelry box.

18. The company is not responsible for delays in the delivery of the product due to reasons beyond its control such as – closures, strikes, embargoes, unavailability on the part of the customer or any other reason beyond the control of the Exchange Diamonds Company.

19. The company updates the jewelry prices from time to time, there may be bona fide technical errors in the prices published on the site, or in the price update when a product is changed on the site, in the publication of a product that does not exist in stock or a picture of a product that does not exist, or a picture for illustration, etc. It is clarified that publishing a price A mistake will not obligate the company. In case of a mistake, the customer will be able to order the product at its true price, or receive his money in the way he paid for the product.

20. The gemological examination of the diamond jewelry and gemstones is performed through external, professional and well-known gemological laboratories. When purchasing a diamond or gemstone from the company, the company will attach a gemological certificate that will testify to the characteristics of the product according to the inspection of that laboratory. The customer is aware that there may be differences between different gemological laboratories, and no different evaluation by a gemological laboratory other than the one ordered by the company is performed, in order to establish any right or claim for the customer. At the time of ordering, the customer agrees and confirms that the certificate is acceptable to him to his satisfaction. The company will not accept any claim or complaint or claim based on an independent gemological test that is done after the purchase of the product.

Returns and cancellations

21. The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 1981-1981 and the Consumer Protection Regulations (Transaction Cancellation), 1971-2010 (“the Law and Regulations”). In accordance with the provisions of the law and regulations, there is no right of return for products that were manufactured especially for the consumer according to special requirements or measurements, as well as for jewelry whose price exceeds NIS 3,000.

22. Subject to the provisions of the law and regulations, the customer will be entitled to return the product within 14 days of receiving the product without cancellation fees. The cancellation of the deal will be done by contacting the company’s customer service by phone or by e-mail at [email protected] and will only be valid after receiving an e-mail or a phone call from the company confirming the request to cancel the deal. In the event that the cancellation is approved, the customer will return the product to the company in its original packaging, together with the original invoice, when all the costs involved in returning the product will be applied to the customer.

23. A refund will be made to the same payment method with which the user paid for the product.

24. If the product that the customer wants to cancel is a diamond/gemstone piece of jewelry – the cancellation of the transaction will be done after the product is sent to the laboratory that issued the gemological certificate for the product and subject to the laboratory’s confirmation that the product matches the purchased product and that no damage has been caused to the product.

25. In the case of jewelry that was personally customized for the customer, the return is subject to the company’s approval. It will not be possible to return a product that was created or designed for the customer or purchased by special order for the customer, or according to special requirements or measurements, except subject to the company’s discretion.

Warranty and service

26. The warranty is given for life, subject to the provisions of the warranty certificate given to the customer.

27. The warranty is only valid for the customer who holds the original proof of purchase, and only if the purchase was made through the company’s website or its offices. The company reserves the right to require the customer to prove that he is the original purchaser of the product, and the responsibility is not transferable.

28. The warranty will not apply in cases where the defect in the product is caused by damage or falling or breakdowns or an accident or loss after purchase.

29. The warranty will not apply in cases where any change was made to the product by a party other than the company.

30. For any question or inquiry regarding the product, you can contact the company’s service representatives at *9744

Information security and privacy

31. The company may use the information provided in the form in order to bring you the requested information and services.

32. This personal information will not be disclosed nor will it be used further for marketing purposes without permission. The company takes acceptable precautions in order to maintain, as much as possible, the confidentiality of the information. In cases beyond the company’s control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, direct or indirect, caused to the customer, if this information is lost and/or used unauthorized

33. The company undertakes not to make use of the information provided to it by the buyers except in order to enable the purchase on the sales site and in accordance with any law.

34. If the user has given his details, the company will be entitled to send him marketing and advertising information by e-mail or by telephone. At any stage, the user can withdraw his consent to return to the company.

Intellectual Property

35. All intellectual property rights in this sales site are the exclusive property of the company.

36. Do not copy, reproduce, distribute, publish or use in any other way any information from the website or the images on the website, unless consent has been given in advance and in writing on behalf of the company.

Limitation of Liability

37. The company will not be responsible for any publication, agreement or commitment made in the past or that are not included in these regulations, whether written or oral.

38. The pictures and photographs appearing on the website are for illustration purposes only. There may be differences due to technical limitations between the product as shown on the website and the product as it will actually look. It is clarified that no claim regarding the difference in product visibility will be accepted. The company invites users to come to the company’s offices by prior arrangement and get an impression of its products even before the purchase.

39. In no case shall the company and/or its owners and/or employees, either directly or indirectly, be held liable for any result or damage (direct or indirect), of any kind caused and/or resulting from the use of the website, except for the company’s liability according to this law or regulation.

40. The website may contain links to websites that are not operated by the company. The company is not responsible for the contents that appear in them and/or for the results of accessing them and/or for any information that reaches the site and is not related to the company’s contents.

41. Any user is prohibited from using the website for illegal purposes and/or purposes prohibited by law and/or according to one of the conditions appearing in these regulations.

42. Also, it is forbidden to make offensive or harmful use of the website, including causing intentional overload, changing the website or interfering with the content.

43. The company reserves the right to change from time to time the website’s structure, design, content and product prices. The user will not have any claim, claim or demand against these changes.

Law and Jurisdiction

44. The interpretation and enforcement of these regulations and/or any action or conflict arising from it will be done in accordance with Israeli law only and the competent court in the Tel Aviv-Jaffa district only.

45. The company reserves the right to change the website regulations at any time at its sole discretion and without the need to provide any advance notice. The sole and complete responsibility for knowing and knowing the conditions below and for using the website at any time rests with the user alone.

price

A purchase from the exchange diamond company is a purchase directly from the manufacturer and guarantees great financial savings compared to purchasing in stores outside the diamond exchange

quality

Buying from Bursa Diamonds guarantees 100% natural diamonds whose quality is preserved for generations

Refund (no charge)

At the stock market, 100% refund option up to 14 days without additional charge (for purchase from the company's website)

Shipping

In Diamonds of the Exchange, free delivery to the customer's home

Payments

In the exchange diamonds, up to 36 payments without interest and without linkage

reliability

Exchange Diamonds are members of the Ramat Gan Diamond Exchange and the Israel Jewelry Association

responsibility

The purchase of a diamond from the Exchange Diamonds is accompanied by a lifetime warranty certificate and an insurance appraisal certificate

A diamond keeps its value

In the diamonds of the exchange, the possibility of upgrading and replacing a diamond for life

designs

At the Exchange Diamonds, creating jewelry according to the customer's request

Service

At the exchange diamonds, the customer provides you with full service after the purchase. We accompany our customers with joy on birthdays and weddings. We will be happy to be your jewelers in the stock market.